We are committed to providing you with the highest-quality shipping options. We serve our valued customers daily and guarantee top-tier responsiveness at all times.
1.Will products be shipped to any region in my country?
We ship to almost all regions across the United States, with the exception of the following areas due to shipping restrictions. We sincerely apologize for this inconvenience and are continuously working to improve our coverage.
2.How much is the shipping fee?
Orders over $68 qualify for free shipping. For orders below this amount, a flat shipping fee of $ 6 applies per order.
Important Notes：
‘’Free shipping for orders over $68‘’ only applies to regularly priced items, not free promotional products.‘’
Shipping fees for free products are non-deductible, including handling fees, shipping costs, and customs duties.
Shipping costs are calculated at checkout and vary based on product weight and your shipping location. We strive to keep shipping fees reasonable but are subject to carrier pricing. Therefore, shipping fees will still apply to free promotional items.
We hope this clarifies the details. Feel free to contact us if you have further questions.
3.How long will it take for my order to arrive?
Total Delivery Time = Processing Time + Shipping Time
(Excluding customs delays, weekends, holidays, and unforeseen circumstances)
Delivery Timelines
Order Processing Time: 2-5 business days
Express Shipping (FedEx/DHL): 6-8 business days
Standard Shipping: 8-14 business days
Incorrect Shipping Information
If you provided an incorrect shipping address or contact details, please contact our customer service within 2 hours of placing your order.
Please note that it is the customer’s responsibility to enter the correct shipping address. Once an order has been processed and shipped, we are unable to redirect the package to an alternative address.
Contact us at: lian@exoticclothingcn.com
4.How can I track my order?
Once your order ships, we will send a shipping confirmation email with relevant details. You can then track your order status by clicking Track My Order. If the tracking page is unavailable, please use this alternative: www.17track.net/en
5.Why is my tracking information not updating after the package is shipped?
Tracking numbers are manually uploaded to your order page once the handmade items are delivered to the carrier.
Due to international shipping procedures, it takes 3-5 days for packages to reach the international shipping hub airport. No tracking updates will be available during the inland transit from our warehouse to the hub. Tracking information will update once the package arrives at the international hub and is scanned by the carrier.
Please do not worry—tracking details will update within 3-5 days.
6.What if my package does not arrive?
If you have not received your package within 30 days of shipment, please contact us at lian@exoticclothingcn.com. We will arrange a reshipment or issue a full refund.
For further assistance, please check our FAQ page or contact us via:
Email: lian@exoticclothingcn.com
