Thank you for visiting Exoticclothingcn. We respect your personal privacy. This policy aims to clarify how we collect, use, store, and share your personal information, as well as the privacy rights you are entitled to, helping you make informed decisions. By using our website and services, you acknowledge and accept all terms of this policy.
I. Personal Information We Collect
We only collect personal information necessary for business purposes, adhering to the principle of data minimization and refraining from collecting irrelevant information. The collected information falls into the following two categories:
1. Information You Voluntarily Provide
When you place orders, register accounts, contact customer service, or participate in activities on our website, you may voluntarily provide the following information:
- Identity Information: Name, email address, phone number, shipping address, etc.
- Payment Information: Credit card number, bank card details, PayPal and other payment account associated information (we do not store complete payment card information, which is encrypted and processed by third-party payment service providers).
- Order Information: Model and quantity of purchased products, order amount, delivery preferences, etc.
- Other Information: Problem descriptions and feedback provided when contacting customer service, or relevant content submitted when participating in questionnaires and promotional activities.
2. Automatically Collected Information
When you visit our website, servers and third-party tools automatically collect the following technical information to optimize website experience and ensure security:
- Device and Browser Information: IP address, browser type and version, operating system, device model, screen resolution, etc.
- Access Behavior Information: Pages visited, stay time, browsing path, click operations, login time and location (general geographic location, not precise coordinates).
- Cookie and Tracking Technology Information: We use cookies, pixel tags and other technologies to record your preferences (such as language settings, shopping cart content) for a smoother experience. You may disable cookies in browser settings, but some functions may be affected. We respect universal opt-out signals such as Global Privacy Control (GPC) of browsers.
3. Note on Sensitive Personal Information
We do not actively collect sensitive personal information (such as social security number, health information, racial and religious information, etc.). If collection is required for special business needs, we will separately obtain your explicit consent and take additional encryption protection measures.
II. Purposes of Using Personal Information
The personal information we collect is only used for the following legitimate business purposes and will not be used for other purposes without your consent:
- Process Orders and Provide Services: Confirm orders, arrange delivery, send order status notifications, handle returns, exchanges and after-sales issues.
- Account Management: Create and maintain accounts for you, ensure account security, and provide personalized services (such as order history inquiry).
- Communication and Notifications: Respond to your inquiries and feedback, send important service notifications (such as policy updates, security alerts), and send promotional activity information with your consent.
- Website Optimization and Security: Analyze access data to improve website functions and page layout, identify and prevent security risks such as fraud and hacker attacks.
- Compliance and Legal Obligations: Comply with US federal and state laws and regulations, respond to legal requests such as court subpoenas and administrative investigations, and protect the legitimate rights and interests of us and users.
III. Sharing and Disclosure of Personal Information
We will not sell your personal information (unless we obtain your explicit consent), and only share your information in the following limited circumstances with confidentiality obligations imposed on third parties:
- Third-Party Service Providers: To realize functions such as order processing, delivery, payment and data analysis, we may share necessary information with logistics service providers (e.g., USPS, FedEx), payment service providers (e.g., PayPal, Stripe), data analysis tool providers, etc. Such third parties may only use the information within the scope of services.
- Legal Compliance Requirements: We may disclose personal information in accordance with the law when receiving court subpoenas, legal instructions from government departments, or to protect the personal and property safety of us, users and the public.
- Business Transfer: In case of enterprise mergers, reorganizations, asset sales and other transactions, personal information may be transferred to the transferee as part of assets, and the transferee must comply with this privacy policy.
- Your Consent: Share information with designated third parties with your explicit authorization or consent.
If we share your information for targeted advertising purposes, we will provide a clear opt-out option (see Section V of this policy for details).
IV. Storage and Protection of Personal Information
1. Storage Period
We store your personal information for the shortest period necessary to achieve the collection purpose, and will delete or anonymize it in accordance with the law after the period expires. The specific storage periods are as follows: Order information is retained for 3 years after service termination (to meet tax and compliance requirements); Account information is retained for 6 months after you voluntarily cancel the account; Browsing behavior information is retained for 12 months.
2. Security Protection Measures
We adopt industry-standard security measures to protect your personal information from leakage, tampering and loss, including encrypted data storage, access permission control, firewall protection, regular security audits, etc. However, please understand that no network transmission method can guarantee 100% security. You must properly keep account passwords and other information to avoid leakage.
V. Your Privacy Rights and Exercise Methods
In accordance with privacy laws and regulations, you are entitled to the following privacy rights, and we will process relevant requests for you free of charge:
- Right to Know: Request to know the specific circumstances of collection, use and sharing of your personal information by us.
- Right to Delete: Request to delete your personal information stored by us (except as required by laws and regulations to retain).
- Right to Correction: Request to correct inaccurate or incomplete personal information.
- Right to Opt-out: Request to opt out of the sale/sharing of personal information (if any) and targeted advertising.
- Right to Restrict Use: Request to restrict the scope of use of sensitive personal information.
- Right Against Discrimination: You will not be discriminated against by us (such as service refusal, price increase) when exercising the above rights.
Methods of Exercising Rights
You may submit requests through the following channels, and we will respond and process them within 30 calendar days (extension to 45 days is allowed under some state laws and regulations):
- Send an email to: lian@exoticclothingcn.com, marked “Privacy Rights Request” with your name, contact information and order number (if any).
- Submit an online request through the “Contact Us” page on the website.
- Authorize an agent to exercise rights on your behalf, providing your power of attorney and identity certificates of both parties.
To ensure your information security, we will verify the identity of the requester through reasonable means (such as verifying email address and phone number), and process the request only after successful verification.
VI. Protection of Children’s Privacy
Our website and services are not intended for children under the age of 13, and we will not actively collect personal information of children under 13. If we find that children’s information has been collected by mistake, we will delete it immediately and notify guardians. If you are a guardian and find that your child’s information has been collected, please contact us for handling.
VII. Third-Party Links and Services
Our website may contain third-party links (such as social media and partner websites). Such third parties have independent privacy policies, and we are not responsible for their privacy practices. We recommend you carefully read the privacy policy of third-party websites before visiting them.
VIII. Policy Updates and Notifications
We may revise this privacy policy from time to time in accordance with updates to laws and regulations and business adjustments. After updates, it will be published in a prominent position on the website (e.g., bottom of the homepage) with the effective date updated. For material changes (such as adjustment of collection scope and sharing methods), we will notify you via email, website pop-up and other means. Continued use of services constitutes acceptance of the updated policy.
IX. Contact Us
If you have questions about this privacy policy, need to exercise privacy rights, or have complaints and suggestions, please contact us through:
Privacy Inquiry Email: lian@exoticclothingcn.com
